Kazakhstan reforms social worker bonuses with performance-based pay
Kazakhstan is overhauling the bonus system for social workers in specialised care centres. The changes will replace the fixed bonuses introduced in 2020 with a performance-based approach. Officials have now opened the proposal for public review and feedback. In 2020, the government introduced fixed bonuses to support social workers facing high stress from demanding client needs. These payments averaged 30% of base salaries and came from an annual budget of 7–8 billion tenge. The goal was to raise wages, attract skilled staff, and reduce turnover in a challenging sector.
The new system shifts away from fixed payments tied to job classification. Instead, bonuses will depend on individual performance, including workload, service quality, and measurable results. A clear evaluation process and transparent calculation formula will determine how much each worker receives. The reforms target employees in institutions assisting vulnerable groups, such as the elderly and people with disabilities. The ministry has published the proposal alongside a section for public comments, allowing stakeholders to weigh in before finalisation.
The revised system aims to create a fairer, results-driven approach to compensation. By linking bonuses to performance, officials hope to improve service quality and retain dedicated staff. The public can now review and submit feedback on the proposed changes.
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