Mumbai ferries go digital to beat queues and monsoon chaos
The Maharashtra government is rolling out a digital ticketing system for passenger ferries in the Mumbai Metropolitan Region. The move aims to cut long queues, improve transparency, and modernise water transport ahead of the monsoon season.
The first phase will launch on the busy Versova-Madh route, which currently processes around 22,000 daily ticket sales.
State transport minister Nitesh Rane instructed officials to fast-track the online ticketing platform. Discussions focused on key routes, including Gateway of India, Belapur, Elephanta, and the DCD Terminal corridors.
The system will introduce QR-code entry, smart automatic gates, and multi-modal digital payments. Commuters will also have options for monthly, quarterly, and annual travel passes. The government expects at least 50% of daily transactions to shift online within three months. Beyond convenience, the state is exploring commercial revenue through advertising and branding on the digital platform. The push comes as part of broader efforts to strengthen water transport infrastructure before the monsoon.
The digital overhaul will replace manual ticketing with automated systems. Officials believe it will streamline operations and reduce congestion at ferry terminals. The Versova-Madh route will serve as the pilot before expanding to other corridors.
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