United Rentals taps AWS to scale AI diagnostics for faster equipment repairs
United Rentals is expanding its use of AI-powered diagnostics through a partnership with Amazon Web Services (AWS). The company’s Manual Assist tool, designed to speed up equipment maintenance, will now rely on AWS cloud infrastructure for wider deployment. The move aims to reduce downtime and improve service efficiency across rental operations.
The Manual Assist system uses AI to help technicians diagnose equipment faults more quickly. By analyzing malfunctions in real time, it suggests potential fixes, cutting repair times and getting machinery back into service faster. United Rentals expects this to boost fleet utilization and enhance customer satisfaction.
AWS will provide the cloud-based infrastructure needed to scale the application efficiently. The collaboration supports United Rentals’ broader digital strategy, enabling flexible and scalable AI deployment. However, the company has not yet shared details on cost savings, investment levels, or a firm timeline for full implementation.
Investors are watching closely for measurable results. Key areas of interest include reductions in maintenance costs, improved technician productivity, and greater equipment availability. United Rentals has not specified when Manual Assist will be fully rolled out across its operations.
The AWS partnership strengthens United Rentals’ ability to deploy Manual Assist more widely. Faster diagnostics and reduced downtime could lead to better fleet performance and customer service. The company has not released specific targets for cost savings or a completion date for the project.
