Swiss Post reports profit dip despite strong service quality in 2025
Swiss Post has reported its financial results for 2025, showing a mixed performance. While the company maintained strong service quality and a solid operating profit, its net earnings dropped. Changes in customer behaviour and falling letter volumes continue to challenge the business.
The company's operating revenue fell to CHF 7.3 billion in 2025, down from around CHF 7.6 billion the year before. Despite this decline, Swiss Post achieved an operating profit of CHF 332 million, supported by a strong performance from its PostFinance division. However, net profit decreased by CHF 20 million, landing at CHF 315 million.
Swiss Post met all its quality targets for the year. Starting in April, it will expand its universal service to include digital letters. This move aims to adapt to shifting customer habits, as over-the-counter transactions have plummeted by 70%.
The company still operates without state subsidies, offering Europe's best-rated universal postal service at the lowest letter prices. Yet, declining letter volumes cost it CHF 82 million annually. To offset losses, Swiss Post is exploring new business opportunities while planning cost cuts, particularly in management, by 2030. Price adjustments are also expected in the medium term.
Swiss Post remains financially stable but faces ongoing pressure from declining mail use and fixed costs. The introduction of digital letters and planned efficiency measures aim to secure its future. The company continues to operate independently of government funding while maintaining its position as a low-cost leader in European postal services.
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