Raiffeisenbank Tops Russian Banks in Complaint Ranking
The Central Bank of Russia has released a semi-annual ranking of banks based on the number of justified complaints per 100,000 loans. This unique ranking provides insights into the lending landscape in Russia, where over 50 million borrowers, roughly half of the adult population, actively use loans.
Leading the pack is Raiffeisenbank, with an impressive indicator of 0.0851. Trailing behind in tenth place is OTP Bank, with an indicator of 0.5889. This ranking is based on the relative number of justified consumer complaints about physical persons' lending, calculated using data from the Bank of Russia and credit organizations' reports.
The ranking includes major players such as Sberbank and VTB Bank, alongside others like OTP Bank. It's important to note that this ranking is not a comprehensive evaluation of banks' activities but a systematic presentation based on a specific criterion.
The top 10 banks in Russia, according to this indicator, include participants from all rankings. The ranking serves as a useful tool for borrowers, helping them make informed decisions about their lending options. However, it's crucial to consider multiple factors when choosing a bank, as this ranking focuses solely on complaint numbers.
