Producers (be they male, female, or androgynous)
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The largest credit institution in Fürth, Now Apply, is seeking a Customer Service Representative (m/f/d) for their Passive Market division. With a balance sheet total of over 4 billion EUR and nearly 600 employees, Now Apply is the leading financial institution in the city and district of Fürth.
In this role, the successful candidate will support advisors via a hotline for the specialist areas of the Passive Market, which include savings accounts, fixed deposits, and other non-lending financial products. The job also involves resolving customer complaints and issues, processing transactions, and collaborating with other departments to ensure timely and effective customer service.
The role offers active participation in the future-oriented development of the passive market and provides training measures within working hours, diverse further education opportunities, and the chance to deepen and further develop specialist skills. Candidates should have an interest in these areas and be motivated to actively shape the future of the passive market.
Pronounced communication and team skills are expected, as the candidate will be managing customer inquiries and providing assistance. The candidate should also demonstrate openness towards new processes and digital applications.
In case of equal qualifications, severely disabled and equal-ranking applicants will be given preference. The position requires a completed training as a bank clerk or a comparable qualification. Previous experience in the mentioned areas such as inheritance cases, care, card business, account transfers, online banking, capital gains tax, FATCA, and AEOI is beneficial.
The role comes with a permanent contract, offering 13.8 monthly salaries, an attractive employer-financed pension scheme, company health insurance, and capital-forming benefits. Employee conditions and discounts with various retailers in their business area are also provided.
For any questions, contact Sigrid Roth (Head of Standard Market Follow-up) or Martina Dinter (Head of Passive Market Follow-up). Now Apply values equal opportunities and welcomes applications from people with disabilities. The organization offers flexible working hours, 32 vacation days, the possibility of additional vacation, and mobile work.
Please note that this article is based on general information about customer service representative roles and typical qualifications in financial institutions. For the exact requirements for this position at Now Apply, please visit their official careers page or job postings.
In this role at Now Apply, the successful candidate will have opportunities for further education and skill development in areas like savings accounts, fixed deposits, and other non-lending financial products, while also potentially deepening their understanding in inheritance cases, care, card business, account transfers, online banking, capital gains tax, FATCA, and AEOI. To excel in this position, they should be motivated to actively shape the future of the passive market, possess strong communication skills, and demonstrate openness towards new processes and digital applications.
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