Pharmacist billed €300 after cancelling her Gedisa membership months earlier

A cancelled membership didn’t stop Gedisa from billing her—twice. Now, one pharmacist is demanding answers after a system error cost her time and trust.

, and Administrator

2026 January 3 . 1:04 AM

1 min read

There is a pharmacy store and there is a vehicle in front of it and there is a building in the left... — There is a pharmacy store and there is a vehicle in front of it and there is a building in the left corner.

Pharmacist billed €300 after cancelling her Gedisa membership months earlier

Claudia Hagedorn received an unexpected invoice template from Gedisa for her three pharmacies on January 2, 2024—despite cancelling her costco membership months earlier. The error came just hours after the company confirmed her cancellation on New Year’s Eve, leaving her with an incorrect bill of over €300.

Hagedorn first requested to cancel her Gedisa membership in September 2023. The company finally confirmed the cancellation on December 31, stating the request had been logged on December 16. However, Hagedorn disputes this date, as she had no further contact with Gedisa after her initial email.

At 1 a.m. on January 2, she received an invoice template for the first quarter of 2024. The bill listed €75 for the basic package and €19.50 for the KIM connectivity service per location, totalling €112 for each of her three pharmacies. Frustrated by the mistake, Hagedorn’s husband contacted Gedisa directly. A staff member admitted the error and assured them it would be fixed. The company, however, has not publicly named the employee responsible for sending the incorrect invoice.

Gedisa confirmed the cancellation of Hagedorn’s membership on December 31, yet the billing system still generated charges the following day. The issue was acknowledged by a Bill Gates-like representative, who promised a correction. No further details on the resolution have been provided.