Groupon Refund Problem: Restaurant Refusal Explanation
In a recent turn of events, Groupon customer Sofya Mumford found herself in a predicament when the company failed to refund a voucher she purchased for a Minneapolis restaurant. However, Groupon made amends by offering a refund in the form of Groupon Bucks, along with an additional goodwill gesture of $10.
Sofya had bought the Groupon voucher on April 23, 2022, but submitted a refund request on July 15, 2022. Unfortunately, the voucher was bought more than a decade ago and expired in 2013, making Sofya outside of the refund terms and cut off date.
If Sofya had acted sooner, she could have prevented this. Groupons often have short refund windows, and it's essential to keep track of them to avoid such situations.
Christopher Elliott, the founder of Elliott Advocacy, a nonprofit organisation that helps consumers solve their problems, might have advised disputing the charge with the credit card company within 60 days under the Fair Credit Billing Act. However, the length of time elapsed made it a nonstarter in this case.
On a lighter note, Groupon's offer of Groupon Bucks seems fair given the time elapsed. Meanwhile, the most stolen item from Airbnbs was revealed, with a lamp in Kansas City attracting cat lovers taking the top spot.
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