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Germany’s New Support Cafés Will Simplify Digital Health Records for All

Struggling with digital health tools? Germany’s face-to-face cafés will guide users—especially seniors—through ePA setups and privacy settings. A smarter way to manage your health.

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The image shows a graph depicting the number of national drug-involved overdose deaths among all...
The image shows a graph depicting the number of national drug-involved overdose deaths among all ages by gender from 1999 to 2020. The graph is accompanied by text that provides further information about the data.

Germany’s New Support Cafés Will Simplify Digital Health Records for All

Germany is rolling out a new plan to help more people use electronic health records (ePA). A year after its launch, many—especially older adults—still find the system confusing. To tackle this, support cafés will open across the country in 2026, offering face-to-face guidance on digital health services.

The initiative comes as studies show trust plays a major role in ePA adoption. Research published in JMIR Human Factors found that clearer explanations of privacy rules make users more willing to try the system. The cafés will break down complex regulations into simple terms, ensuring no group gets left behind.

Aachen’s OecherLab is already running one such café, providing easy-to-access help for digital literacy. Similar spaces will soon appear nationwide, led by gematik in partnership with health insurers and medical associations. The first locations are set to open in early 2026, though organisers have not yet named the teams involved. The cafés will teach patients practical skills, like managing their digital prescription history in the ePA. This feature helps avoid risky drug interactions by keeping medication records up to date. A dedicated Senior Women’s Café, backed by AOK Rheinland/Hamburg, will also assist with setting up health IDs and adjusting privacy settings. While the ePA still seeks wider use, the e-prescription system has already become routine. Doctors and patients now rely on it to cut paperwork and improve transparency.

The support cafés aim to close the digital gap by making health records easier to use. With clearer privacy guidance and hands-on training, more people—especially older adults—may start using the ePA. The first cafés will launch in 2026, with plans to expand throughout the year.

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