Discord Confirms Data Breach Affecting Customer Support Users
Discord, the popular communication platform, has confirmed a data breach affecting users who contacted customer support. The incident, which occurred on September 20, 2025, compromised sensitive information due to a security lapse at a third-party customer service provider.
Discord has assured users that no messages between users, full credit card numbers, or passwords were accessed during the breach. However, some payment data, including types and purchase history, were compromised alongside real names, usernames, email addresses, IP addresses, and limited billing information. For a small number of users, images of government-issued IDs provided for age verification were also exposed.
The company announced the breach in a blog post, stressing its commitment to user privacy and security. It has since taken steps to secure the affected third-party service and is working with law enforcement to investigate the incident. Discord has also advised impacted users to monitor their accounts and be cautious of potential phishing attempts.
While the breach only affected users who interacted with customer support, Discord urges all users to remain vigilant and follow best practices for online security. The company has reminded businesses of the importance of staff training in cybersecurity measures to prevent such incidents.
