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In the bustling financial landscape of Germany, Sparkasse Bodensee, a leading financial service provider on Lake Constance with a customer business volume of over 9.2 billion euros, is seeking a Service Navigator (m/f/d) for their advisory centers.
The Service Navigator role is a pivotal one, designed to provide quick, professional, and friendly customer support for service inquiries, excluding payment transactions. This position also involves managing service services via digital and telephone channels, ensuring a seamless experience for customers.
One of the key responsibilities of the Service Navigator will be to support online banking and advise and sell standardized products and services. Additionally, the Service Navigator will support the use of self-service technology and assist the branch team in maintaining and expanding existing customer relationships.
Sparkasse Bodensee offers an attractive salary based on the collective agreement for the public sector (TVöD-S) with around 14 salary grades.
An essential requirement for the Service Navigator role is the completion of a three-year (commercial) apprenticeship, ideally as a bank clerk. This role also requires the ability to identify potential new customers and refer them to the responsible advisors.
As a digital pioneer among German savings banks, Sparkasse Bodensee is known for its commitment to innovation. The Service Navigator will play a crucial role in this mission, helping to drive the bank's digital transformation.
Sparkasse Bodensee is looking for a Service Navigator who can work part-time from 50% to 90%. For those interested, more detailed job requirements and benefits can be found on the official Sparkasse Bodensee website or by contacting their human resources directly.
In summary, the Service Navigator role at Sparkasse Bodensee is an exciting opportunity for a customer-oriented individual with a background in banking or sales to join a leading financial institution and contribute to its digital transformation. With an attractive salary, a commitment to innovation, and a supportive work environment, this role offers a great opportunity for personal and professional growth.
The Service Navigator position at Sparkasse Bodensee, a key role in a leading German financial institution, requires a background in banking or sales (careers) and is responsible for providing customer support (pension, business) via digital and telephone channels. This role, essential for driving the bank's digital transformation (innovation), offers an attractive salary based on the public sector's collective agreement (finance).
