DBS and POSB hit by another digital banking outage in March 2026

Frustrated customers once more locked out of DBS digibank. With repeated failures since 2025, will regulators step in again to enforce stability?

, and Administrator

2026 March 19 . 1:12 PM

1 min read

The image shows a row of ATM machines sitting on top of a tiled floor, with a wall in the... — The image shows a row of ATM machines sitting on top of a tiled floor, with a wall in the background featuring a board with text on it. The text on the board reads "7-Eleven" and the machines are likely used to withdraw money.

DBS and POSB hit by another digital banking outage in March 2026

DBS and POSB customers faced another digital banking disruption on 19 March 2026, the latest in a string of service issues. While key functions like card payments and ATM withdrawals remained available, online and mobile banking were temporarily unavailable. Services were fully restored later the same day.

The outage began in the morning, affecting DBS digibank mobile and online platforms, as well as DBS PayLah!. Customers could still use their DBS and POSB cards for payments, check balances via ATMs and the digiBot service, and withdraw cash from ATMs and POSB Cash-Points. Wealth clients needing to place trades were directed to contact their Relationship Managers instead.

This incident follows earlier disruptions in March 2025 and June 2025, continuing a pattern of service issues. Regulatory action from the Monetary Authority of Singapore (MAS) had already been taken in May 2023 and November 2023 after previous outages. In response, MAS imposed a six-month freeze on non-essential IT changes and new business acquisitions at DBS, along with an increased capital requirement for operational risk.

The restriction on IT changes was lifted in April 2024, but the additional capital requirement remains active. No official statement from MAS regarding the latest disruption or any updated regulatory measures has been released.

DBS and POSB confirmed that all affected services were back online by the end of 19 March 2026. The repeated disruptions highlight ongoing challenges in maintaining stable digital banking operations. MAS has not yet commented on whether further action will be taken following this latest incident.